Hotly contested, the awards celebrated the achievements of those who have shown real leadership, imagination and skill in addressing service management challenges within their organisations. Deserving finalists battled it out in eight awards categories before being whittled down to winners and finalists:
• ITIL Student of the Year – Winner: Geof Ellingham, Finalists: Mark Nicholson; Stephen Kane
• ISO/IEC 20000 Student of the Year – Winner: Paul Moss, Finalists: Brian McIvor; Peter Drake
• Trainer of the Year – Winner: Mike Baker, Fox IT, Finalists: Peter Broadbent, Logica; Andy Wright, SysOp
• Service Management Project of the Year – Winner: HM Revenue & Customs - Enterprise Release and CSI Project, Finalists: Everything Everywhere - Service Improvement Programme; BT Global Customer Services Operation - Process Transformation Programme
• Service Management Champion of the Year – Winner: Angela Wint, London Borough of Merton, Finalists: David Dolphin, BT Engage IT; Ian Macdonald, The Co-operative Bank
• Service Innovation of the Year – Winner: HM Revenue & Customs - Business Service Catalogue, Finalist: iCore - the Fast ITSM Model
• Submission of the Year - Winner: David Bingham, Wipro: 'The nine stepping stones to meaningful service strategy', Finalists: Robert Humphrey, CSC: 'How to use a blended approach to training'; Mark Sykes (Fox IT) and Nigel Landman (QT&C): 'ITIL and ISO/IEC 27001 - bringing service management & security together'
• Paul Rappaport Award for Outstanding Contribution to Service Management – Winner: Howard Kendall, Founder and Chair, Service Desk Institute
Colin Rudd, newly appointed Chair of the itSMF UK, said “I thoroughly enjoyed hearing from the three finalists for the Service Management Project of the Year Award, and was impressed by all of the projects. Well done to the winners and finalists in every category: it’s a fantastic achievement to win one of these awards and this year the standard was remarkably high.”
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